"...slightly less concerned with your satisfaction than a drunk Soviet DMV clerk two minutes before closing..."

Sorry to inform you, my friend, but that's an American Tradition.

Ooops.
Try this link

Sorry we haven't been much help so far - the layoff kind of threw our priorities for a loop (and I hope to do some networking via our contact there, and that complicates things too, and yada yada yada - ok we suck).

hi steve,

congrats on the nod in 5280.

Steve, letters are too easily discarded or ignored. The key to getting action is to find someone you can actually get on the phone, perhaps Mr. Workman's executive assistant, and convince them that they will not be able to get any work done at all until until you are made happy, because you have decided that your life's goal is consume as much of Ultimate Electronics' resources as humanly possible. One need not be profane, but one must let them know that you are so angry that inflicting cost on Ultimate Electronics well in excess of what you have spent on the item in question is the only goal that now matters in your life. In short, you must adopt Nixon and Kissinger's mad man theory of negotiation.

I once told a car dealer that I would consume $50,000 of his resources so quick that it would make his head swim, and explicitly detailed how I would do so, regardless of cost to me, because nothing in my life mattered any more. I got a new car. The key is maintaining a credible threat, which means that you must appear to have become so rightfully, totally, possessed of a calm, yet irrational, rage (I know it sounds contradictory, but the insane often are, after all) that ever fiber of your being is concerned with nothing more than getting even. When faced with such a person, people's whose livelihood depends on being able to function at their job without dealing with you for the rest of their professional lives will usually get something done to satisfy you.

ahhh... isn't that act above conversion of private property???

especially seeing as how they're doing this for commercial purposes?

can we do a class action suit?

i'll contact the volokhs and see...

getting a future supreme court justice on his case might scare the hell out of above leftist idiot.. and if not, we can at least bankrupt him and sell him into slavery in bhutan

For those who might not be able to add, Ultimate also owns Minnesota's "Audio King" brand of stores.

I went in with cash money one day. I wanted a DVD changer and a home-theater-in-a-box. Not enough cash to componentize right away, and I wanted something, so a box system it was.

I was walking out the store before someone asked me if they could help me. I walked around for almost 30 minutes, even past where the sales guys were sitting around bullshitting and didn't get asked for help. I was going to go to Circuit City, until a guy coming in the door asked me if I had been helped. Their service has gone downhill from when I got my TV and VCR there in '95.

Bully for you, I hope you get some response from these folks.

Stephen,
Jeez, it's absolutely amazing that the trolls even have to dump on a post re: customer satisfaction, see above from idiotarion at stolenetc.
As to Ultimate Electronics, and all of their ilk, it never fails to amaze me that a retailer will put the time, effort and money to make you a happy purchaser, and then totally skimp to turn you into an unhappy owner.
As a former MBZ saleperson, top 4% Nationally from a small dealership, I have seen this happen 1st hand.
When the Acura/Lexus Japanese high end cars arrived they were pretty much inferior to the Benz in just about any critera, yet, because the dealership program required the dealers to treat owners as minor deities, as opposed to Benz dealers basically saying " you own a Mercedes, what more do you want?" the Japanese overnight acquired major market share.
Luckily I have an independent, yet most mfr's. authorized service center available to me, so will purchase from the happy purchaser retailer, and know I've got great backup from the independant repair only business ( includes getting replacement equip. for bad original equip.)
Good luck on BBB and 2nd letter to Pr., but if he gave a shit, he'd long ago ensured his service/repair dept. was the equal of his sales. and, if he's unaware of this problem, why then he should be one of the Dem. candidates for the Presidency.

I've heard a few horror stories about Soundtrack. My Front Range home theater needs are filled by Listen Up (http://www.listenup.com). Although I'm now in Denver, I used to live down in the Springs, and had wonderful experiences with their store down there.

previous comments referenced a troll/ad for stolen something or other (not going to help drive traffic to him by giving the whole domain)

my derogatory comments about the poster above me no longer apply, since the troll post was removed. the aspersions are definitely not intended for will allen, who is both a gentleman and a scholar and is not, according to my information, a leftist idiot

best of luck with bbb and getting the home theater all spruced up

If you actually manage to get into a dialog with this clown, you might want to point out how many hits you get each day, and how easy it would be to put a link to the whole story right at the top of your main page.

My brother lives in Denver and traffics in high-end home theater and home automation equipment. He's a wholesaler/factory rep, though. I'll ask him if there's anyone in the area he'd recommend. I sent him your first letter to Workman just now, as an example of how not to do customer service.

He deals in pretty serious stuff, though. Here's his vendor list:

http://www.momentumreps.com/Pages/Vendors.html